FARFETCH

5.0

30 Mar 2020

Recommend

CEO approval

Business outlook

Pros

With how large and complex the operation is, there is always something new and exciting to work on, there are always challenges to figure out. The majority of decisions are made with the company values in mind which are a great guiding light that have helped the company maintain it's culture and pace of growth. Our CEO says "culture eats strategy for breakfast." The company and it's leaders actually listen to the feedback that is provided in the biannual employee surveys and regularly implement programs around that feedback. I've been here 4 years and I've seen so many improvements; compensation (both in wages and stock), time off (increase in base time off and addition of paid volunteer time off), development, a month long sabbatical available to employees who've been here 5 years, metro benefits, etc. Every year things gets better. I've seen people leave the company unhappy with the state of affairs only to regret the decision soon after when they realize how different Farfetch is from most companies. Several have returned for this reason. The average age of employees does skew younger so they may lack the perspective that comes with the experience of working for many different companies. Those who do tend to be delighted when they learn how different Farfetch actually is and that it's not just buzzword recruiting tactics. The hiring choices that are being made at managerial and executive levels and the acquisitions that have been made all speak to the long term plan our CEO has developed. The office is amazing - I love coming in to work every day. The views from my desk, the lunch tables, the meeting rooms are all amazing. Office Management is very responsive to needs. I've had the opportunity to work, on a regular basis, with people in offices in at least 6 different countries. Truly the most global company I've ever worked for.

Cons

1. The pace of growth is at times difficult to keep up with (but that's also part of the appeal). If you like working for a company where you can just come in and do your job and punch out, you might last but you certainly won't grow. Promotions and department transfers are competitive, as they should be - tenure alone will get you nowhere which some people have a hard time accepting. 2. Way too many emails. As with most companies, cross department communication is a challenge which some departments seem to have addressed with more and more emails. I could easily spend 30% of my day reading and responding to emails so one needs to develop a personal strategy for this. I'm not sure how to get around this, though. Slack certainly hasn't helped as that's just another channel one needs to manage, and that takes up more precious time. 3. Some of the technology we use that was developed in-house is buggy and the pace of development/improvement on that front is lacking. I understand that there is limited budget and tons of different priorities, but I don't think all the departments have the same customer in mind. Thankfully this seems to be improving, albeit rather slowly. Not really a con since in some cases it would be impossible, but worth mentioning; some development opportunities only exist in UK or Portugal. I've seen numerous people move from their home country to London or Portugal to take the next step, but that's not an option for some. Working here will certainly prepare you for the next step in your career, though.

FARFETCH Response

Wow, thank you so much for your positive and detailed review. This is really valuable feedback to help us continue to improve and build our world-class company. We love to know that this is your favourite job in 25 years! We truly believe that at Farfetch you can do what's never been done and make an impact, so it's great to read your comments around our exciting and challenging work and growth opportunities. We also really appreciate your comments around our response to our employee surveys and the improvements we've made as a result of listenting to our people's feedback. With regard to some of your constructive feedback, we totally agree that the fast-paced nature of our business isn't for everyone and we make sure to highlight this through our transparent hiring process. We also understand your concerns about communication, we're working hard to improve our global internal communication strategy to improve consistency and transparency so we'll take onboard your feedback. Thank you.

My favorite job in 25 years - Workforce Specialist FARFETCH Employee Review

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