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Firestone Complete Auto Care

Engaged employer

Tales of a Retail Store Manager - Store Manager Firestone Complete Auto Care Employee Review

3.0
16 Mar 2010
Recommend
CEO approval
Business outlook

Pros

Very strong secure company with a long past in retail auto repair and tires. Elite Store Managers have great income potential. Very good at proactively adapting to change. They have the best benefits in the auto repair field and the pay structure motivates building a very profitable store.

Cons

Depending on your zone/district staff they can limit your advancement regardless of your relantionship with them. In low population areas with low to mid performing store locations your personal job performance doesnt matter the only results they care about is how well the store is doing. Some district/zone staff try to mirco manage you and your location. At the store level some district/zones make it very hard for you to access current openings to advance throughout the company. They would prefer the salaried retail managers work more hours and do not promote a good balance of work and home life.

Explore other reviews about Firestone Complete Auto Care

5.0
16 Jan 2026
Recommend
CEO approval
Business outlook

Pros

Great job lots of opportunities.

Cons

Cannabis long work days but if you want to make money and work hard this is the place.

3.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Great place for qualified techs who enjoy the hands-on nature of the work. And Jason was a good manager.

Cons

There is a significant disconnect between the front office and the shop floor. Service advisors are often "sales-oriented" rather than "service-oriented," which creates unnecessary friction. Management seems to prioritize sales figures over smooth operations, often resulting in "shop favorites" who get the best work while others struggle with pay consistency and high stress. I have seen many highly qualified individuals—people who truly understand how to run the back of the house—get passed over for leadership roles simply because they aren't "salespeople." A shop doesn't need a salesperson to manage the floor; it needs someone who knows how to move jobs along and support the technicians.

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