Culture Change - wrong direction - Supervisor, Customer Care FirstEnergy Employee Review

2.0
3 Apr 2025
Recommend
CEO approval
Business outlook

Pros

higher than average pay and benefits.

Cons

Long hours Over-stuffed team sizes No longer remote or hybrid options Disbanded all DEI initiatives and lessened employee programs Follows the lead of whomever is in charge of the federal government - no independent culture or vision.

Explore other reviews about FirstEnergy

5.0
3 Dec 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

FirstEnergy is a big company with a lot of growth that I've seen firsthand. Employees are helpful and all have the shared goals of keeping reliability of the electric grid. The pay is decent and stays competitive with the market rates as they do reviews consistently and evaluate. Its a great company that is trying to do better after misguided leads hip in the past

Cons

Some executive leadership vision is not shared with lower level employees. The recent transition from WFH back to the office has left employees such as myself wondering why its not role based WFH.

1.0
16 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not much anymore - was once a solid company

Cons

Terribly managed since Tierney and his cronies took the helm

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