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      FirstGroup

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      FirstGroup reviews

      Not Terrible for a Contact Centre - Customer Service Representative FirstGroup Employee Review

      3.0
      29 May 2024
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      Most (but not all) managers were nice. Some flexibility in working patterns.

      Cons

      Fundamentally stressful job. Abusive customers. You're more or less on your own once you hit the call floor

      Explore other reviews about FirstGroup

      3.0
      13 Jul 2024
      School bus driver
      Recommend
      CEO approval
      Business outlook

      Pros

      summer off, two weeks off in December

      Cons

      driving in dark mornings and extreme congested traffic

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