Great Place to Work - Equity Release Adviser Fluent Money Employee Review

5.0
25 Aug 2021
Recommend
CEO approval
Business outlook

Pros

- Really nice people to work with, everyone gets on and has a laugh - If you have a question there are a lot of knowledgeable people to ask, nothing is a silly question and everyone helps each other - Lots to keep you busy, good pace to the work involved and very slick - Fair pay, not targeted in the way other companies do and compensation/bonuses are so simple to keep track of. - Training is available no matter what stage you are at with your career. If you need assistance with something or if you want to take the next step there are people who are more than willing to help. It's encouraged to take the next step when you are ready. - Great atmosphere not just in the office but also when we are out as a team. Some proper characters work here. -

Cons

- Can fall into the trap of making sure your are compliant, can mean that your personality sometimes falls to the wayside when speaking with customers. There is a fine balance and sometime you are talking to the compliance officer listening back to the call rather than the customer. - Every so often you need to work a Saturday, 9am till 1pm. While not wholly bad can often take away from your weekend. Would rather not have to work any Saturdays. - You are required to work at least one late shift (finishing at 6.30pm or 7.30pm) but you still start at 9am - While the building and facilities are great, the office where you work can be bland. If the office is loud it can sometimes be hard to hear people speak on the phone or come through your headset to the customer.

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Fluent Money Response
4y
Thanks for taking the time to leave us a review, we really appreciate it! You're right, compliance can be tricky at times and can get in the way, but without it we wouldn't be able to do what we do! Please let us know if there's anything we could provide to help you feel more comfortable when going through the compliance elements on a call, we'd be more than happy too. Saturday & later shifts have been a requirement in our sales roles for a very long time now - these help us reach our customers who may not be available during the week, which in turn lead to more sales & more commission for you! :-) As you will know we have done lots of renovation and refurbishment work recently, our aim is to create a more fun and vibrant work space for all - so watch this space, we certainly don't want anyone to think our offices are bland!

Explore other reviews about Fluent Money

4.0
13 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I don’t write reviews lightly. I research restaurants for 45 minutes before committing to dinner. So when I say I love working here, that’s a data-backed emotional conclusion. You’re trusted with responsibility, encouraged to think critically, and given space to stretch. You’re expected to do great work, and you’re supported while you figure out how to do it even better. The pace can be fast, especially as the company grows. Priorities evolve, opportunities appear out of nowhere. Personally, I find that energising. If you prefer predictability, it might stretch you. If you like momentum and results, you’ll thrive.

Cons

No yearly pay review against performance (but i guess thats what the bonus systems are for!). Maternity pay should be implemented, no current scheme.

3.0
8 Apr 2026
Recommend
CEO approval
Business outlook

Pros

First impressions seem great. Friday lunches once per month provided

Cons

No pay review. Bonus is hard to achieve. Micro management without any substance. Lack of communication. Pressure with lack of support. Poor management. Some management speak to you like crap without looking at factual information first. School playground behaviour.

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