Heartless corporation - Store Manager Follett Employee Review

2.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Nice faculty within school Good dental benefits

Cons

No support from upper management Limited hours for help within store Lack of empathy overall from company Limited time off availability Non flexible work hours Rude customers unorganized systems

Explore other reviews about Follett

5.0
8 Oct 2025
Recommend
CEO approval
Business outlook

Pros

great management and communication from company to employees. Always fun events in store and uplifting environment when working towards business goals

Cons

lower side of wages however it is retail and most jobs are part time, so this is expected as some roles do not require higher education

1.0
22 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Getting to build professional connections with a lot of usually pretty cool people that work for the schools. Medical, Dental, and Vision insurance

Cons

Absolutely no work life balance (this job is now your 24/hour responsibility) because they severely understaff every single position and provide bottom of the barrel hours for what little staff you do have. Full-Time is considered 30 hours - if you have 3 full time staff members you'll only get 90 hours. Never plan on getting more than that unless you go way over on labor. Don't bother if you have a part time position - you will go months at a time without being scheduled at all. Senior management spends more time policing what their staff is saying about them then actually doing anything to address the complaints causing staff to talk poorly about them to begin with. Compensation is laughable, benefits are expensive and you won't be able to afford to use them anyway with how little you're paid and the scant number of hours you'll be getting.

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