Pros
Every call is different (all angry or unreasonable) The building has plenty of parking. Weekly pay Training was pleasant.
Cons
After training your hours are out of your hands, and awful, you will never see a weekend again. Long shifts with computer allocated break system, your break will be worked so you end up eating alone (I once had both my breaks in the first hour or two of a ten hour shift, followed by 15minutes at about hour 5) It's not worth leaving your desk for the 15 minute break as it takes about 5 to sign in and out (you are timed any time your not ready for a call) Everyone hates being there and anyone promoted above csa role just seem to doss about, armed with excuses as to why they can't help, while playing with cameras or handing out wine gums. Any shift pattern you've been promised won't happen. Hot desks mean you will inevitably come down with every cold going and will never sit near the same person twice. Holidays have been booked well into the next millennium so don't expect a chance of booking any time... And the shift swap they talk about in the interview is all but non existent It is a miserable existence I left after three months and went back to my old retail job. I got on with the job any my customer satisfaction scores etc were good.... Please make this a last resort .