Pros
Pay is good Plenty of people to make friends with
Cons
They never gave me 4 of my paychecks There's so much stress and such a hostile environment that it literally made me depressed and suicidal. The only company I've ever worked for that make you feel horrible about yourself, make you lose sleep, make you spend all of your free time NOT working - doing work at home. I had to quit mainly for this reason. I changed my career to an E.R. nurse and it is a million times less stressful and less hostile. That is how severe Sitel's work environment is. Lack of preparedness They take many mins off your break time Unqualified coaches and helpers with huge egos Verbally abusive trainer Threatened with being fired constantly even if you're great at the job No benefits for 1 year If you accidentally turn off the phone or something, the mentors will come over and be extremely rude. No understanding or kindness if you accidentally make a mistake Constant gossip from the trainers/mentors/coaches/bosses HR is 0 help for these problems