Systemic nepotism and lack of integrity among leadership. - Anonymous employee Foundever Employee Review

1.0
30 May 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

They hire anyone and don't do proper background checks on employees. So if you do drugs, have a criminal record, didn't graduate HS or don't have GED, they will still hire you. We have S-offenders and people doing D within company premises during working hours all the time. Company policy is not a big deal. You can literally work in there with just your pajamas on or shorts and flipflops.

Cons

If you have aspirations and ambitions to grow within the company even if you have all the experience, education, and qualifications, forget about it. Don't bother with work ethics and performance. They don't hire or promote based on merit. Nepotism is the system here. If you are not close with the management, even if you are over qualified, they don't care. Just watch incompetent people get promoted before you simply because they are close behind closed doors with the bosses. And then they wonder why their site performance is failing and put more pressure on agents and blame it on poor team morale. They will condition you to lie to clients during client visits. Don't take the leadership word at face value as they lack integrity, they will tell you one thing then lie about it later. Get used to being gaslighted here. People leave faster than they could get people to stay. You hear supervisors/team leads/coaches talk how bad the management it and are always looking for other opportunities outside the company because they know that the system is rigged against them.

avatar
Foundever Response
7mo
Thank you for taking the time to share your feedback about your experience at Foundever. We value all input, as it helps us identify areas where we can improve and grow as an organization. We are committed to fostering a positive, inclusive, and professional work environment for all our employees. Your concerns regarding hiring practices, workplace culture, and opportunities for growth have been noted with great care and will be reviewed thoroughly by the appropriate teams. At Foundever, we strive to create a fair and merit-based system that supports career development for all employees. Integrity and adherence to company policies are core values we uphold, and we continuously work toward ensuring these standards are reflected across all levels of the organization. We also appreciate your advice on leadership restructuring and training. Leadership development is an ongoing priority for us, as we aim to empower our leaders with the skills needed to inspire their teams effectively. If you would like to discuss your concerns in more detail or provide additional insights that could help us improve, please don’t hesitate to reach out directly through this link: https://foundever.com/en-us/contact-us/. Your voice is important to us. Thank you again for sharing your thoughts. We wish you success in all your future endeavors. -Megan at Foundever

Explore other reviews about Foundever

2.0
10 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Some level of job security. You know exactly what you're doing because it's a call center. Different client projects that you could apply to be part of. Located in Orem by the mall. Decent pay ($25 an hour... for now).

Cons

You can't have anything on the call floor depending on the client (I support Intuit, so there are no phones, paper, pencils, books... nothing). The benefits are atrocious. PTO doesn't start until after 6 months. Company politics and favorites exist here. I'd say about 30% of calls get transferred to us from other departments (Payroll, Payments, Desktop, Saves, Sales, pretty much everyone) that should not have been transferred and could have been solved without us. They're going to hire more account resolution specialists soon after so many agents left, and they're starting their pay at $20 an hour.... so just think about what means for us. You get one occurrence per day you are absent even if you call in sick. I think 10 is the limit.

See reviews by: Helpful|Rating|Date|All