Pros
It's a great place to work at, you always meet new people and there is no much bad vibes, colleagues mostly are friendly. The company help you grow and push you by teaching you the skills you need to grow in the company, your managers mostly try to help you grow and think of you as a friend, so they help you as best as they can. And if your manager is not good enough or mean, you can always talk to the operation manager to request a solution, they are friendly and will help you out.
Cons
- the recent accounts mostly night shifts which is not comfortable as I rejected any call center jobs before for this reasons specifically, simply because working in a rotational shift is hard and you destroy your own health and life. Luckily, I am in a UK account only morning shift- which was perfect and that's the reason I applied. - Also, the lack of transportation and the transfer of some accounts between maadi and city stars, alot of us need transportation to save time, some of us live far, city stars transportation starting to look good but maadi no, and recently even working from home stopped in many accounts so beside the new accounts being rotational- we cannot work from home and there is no transportation