Pros
You can meet some really great people. Great central location. We share a building with a major cosmetic company so lots of flash sales on products.
Cons
Where do I start? If you end up with a good manager than your experience will be fine if not great. The main issue which is the underlying issue of a lot of complaints is bad managers. People get promoted to these positions because they’ve stayed at the company for a long time not because they have good leadership or people skills. Also, in training juniors are referred to as “subordinates”, and it feels like the power dynamic goes to people’s heads. The environment is pretty toxic in my opinion. Bullying is common, and if the person bullying you has been with the company for a number of years, don’t expect a fair outcome. There are people with multiple complaints against them who are still there. Ageism, sexism, and casual racism are common. Structure is not flat. In fact, this is probably one of the most hierarchy based companies I’ve ever worked at. Turnover is high. The job is pretty boring once you get over the learning curve. The CS role is nothing more than glamourised recruiting. Sales is nothing but a glamourised customer service role. What you are promised won’t be what you are actually doing. The camaraderie you share with others shouldn’t based on how much you all hate your job. No amount of money is worth personal and mental health. If you do take a job here, make sure you get everything in writing when interacting with people even for the simplest things. HR will NOT help with any issues you have.