Great CEO and the relationships built. - Anonymous employee Gainsight Employee Review

3.0
21 Apr 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

CEO is extremely "down to earth" and likable. Friendly environment by the day to day team

Cons

Overworked - hard to manage 100+ clients/people when your head count is less than 3 and certain departments wont budge for even an intern. certain teams/departments are favored - Sales is a given that are favored heavily in any company, but the people that turn the wheels internally, that is a different story.

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Gainsight Response
5y
Thanks so much for taking the time to share feedback to help us improve. First of all, we appreciate the positives about the environment. More importantly, I'm grateful for the constructive input. It's obvious we weren't giving you the support you needed around internal processes. In our current fiscal year, internal processes are a huge focus area to help us scale. I will confess I think I underinvested in this area historically. I'm looking forward to changing that in the coming months. Wishing you the best and thanking you for being a Gainster! Nick Mehta (CEO)

Explore other reviews about Gainsight

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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