Hard times in Tech, but Gainsight is still supporting its teammates - Support Analyst Gainsight Employee Review

4.0
11 Oct 2023
Recommend
CEO approval
Business outlook

Pros

The last year has been a hard one in Tech, and I've heard some scarey things from friends of mine in the same industry at different companies. While Gainsight isn't different in the difficulty and number of challenges it has to face, it IS different in how it manages it. All teammate have experienced a hit since the downturn, but Gainsight is trying to mitigate the effect on their teammates as much as possible and I appreciate that.

Cons

-Sometimes there is SO much transparency about what's going on it can be a little bit scary but that's really just reality, not a 'Con' per se. I'd rather be prepared than blindsided. -We have been kinda short staffed since the downturn and I hope to see some new faces in my department soon. I don't want to lose anyone on my team because they feel overworked.

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Gainsight Response
2y
Good input!

Explore other reviews about Gainsight

5.0
11 Apr 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I absolutely love working at Gainsight. The leadership team is thoughtful, strategic, and genuinely cares about both the business and the people behind it. There’s a strong culture of innovation and building are encouraged and brought to life. The products are thought leaders in the space. Customers who fully invest in it and continue to educate themselves across the platforms consistently see strong ROI and genuinely love it. What really stands out is the environment: mistakes aren’t met with blame, but with coaching and support. You’re challenged, backed, and given the space to grow while doing meaningful work.

Cons

Like many growing companies, some processes and change management can feel a bit disorganized at times. That said, there’s strong awareness across the team and leadership, and a real openness to change everyone recognizes the opportunity to drive more efficiency and is actively working toward it.

3.0
25 Apr 2026
Recommend
CEO approval
Business outlook

Pros

smart people and decent benefits

Cons

once was a good community, now a corporate strategy play

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