Do not apply!! - Technical Account Manager GenScript Employee Review

1.0
10 Jun 2022
Recommend
CEO approval
Business outlook

Pros

The other UK TAMs are great.

Cons

Sales role, not technical role, Unprofessional management, Unprofessional HR team, Expected to work all hours, Inadequate training, No flexibility, No support, Untrustworthy managers, Tested at every given opportunity, Unrealistic KPIs that are held over your head, Conversations not kept confidential, Naming and shaming emails circulated

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GenScript Response
5mo
Thank you for taking the time to share your perspective. We recognize that your experience in 2022 did not reflect the standards we strive for, and we sincerely regret that. Since then, we have made significant improvements, including a new HR team, enhanced training programs, and the implementation of an Applicant Tracking System to ensure a more transparent and respectful process. Your feedback has helped guide these changes. If you have additional suggestions or concerns, please feel free to reach out to us at HR.EU@genscript.com. We hope that if you engage with us again in the future, you will experience these improvements firsthand.

Explore other reviews about GenScript

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Good diversity, ability to move up, jam-packed training/on-boarding process, happy and helpful coworkers.

Cons

Sometimes they can be slightly unorganized, but it’s minimally impactful to me.

5.0
2 Apr 2026
Recommend
CEO approval
Business outlook

Pros

I feel very fortunate to have joined GenScript. Over the past 20 years, I have not worked at many companies—this is only my eighth—but it is truly the best position I have had in my career so far. The working environment is relaxed and supportive, my colleagues are friendly and collaborative, and my manager is genuinely caring and attentive to the team. What makes GenScript especially outstanding is its strong culture of innovation, integrity, and commitment to excellence. The company not only delivers high-quality products and services, but also invests in its people, encouraging professional growth and recognizing individual contributions. There is a clear sense of purpose in the work we do, and it is motivating to be part of an organization that strives to make a meaningful impact in the industry. While I cannot speak for everyone’s experience, I can say that I am truly happy working here and feel proud to be part of such a great company.

Cons

Like any growing company, there are still areas for improvement. Communication across teams and regions could sometimes be more streamlined, and processes may not always be fully standardized, which can occasionally lead to inefficiencies. In addition, as the company continues to expand rapidly, workload and priorities can shift quickly, requiring employees to stay flexible and adapt to changes. There may also be opportunities to further enhance career development pathways and internal communication to support long-term growth. Overall, these are common challenges in a fast-growing organization, and there is clear effort from leadership to continuously improve.

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GenScript Response
1mo
Thank you for taking the time to share such thoughtful feedback and for being part of the team. We’re truly glad to hear that your experience has been positive and that you’ve found the environment supportive, collaborative, and meaningful. It’s especially great to know that you feel proud of the work and the impact we’re making. We also appreciate your balanced perspective on areas for improvement, including communication and development opportunities, as this helps us continue to grow. Thank you for your continued contributions to GenScript.
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