Hostile Environment, No potential for growth - Anonymous employee Gentle Monster Employee Review

My time at this company started off as a great place for opportunity and growth as it was still growing in the western market. As time went on, I grew to know what happens behind the scenes. This company is nothing but unorganized, chaotic, lacks communication, has a hostile environment, and show favoritism to certain employees. To start off, there seems to never been any clear or cohesive communication between HQ in the US and HQ in Korea aside from a store perspective, a prime example is that with any sort of huge collaboration, it is always super unorganized, product always arrives the day before launching giving the staff a tight timeline to prep their stores for drop days, there is also always policy changes within collaborations that occur the day of or randomly switched up without being communicated. Secondly, processes between corporate and stores never seem to be updated on which ends up making managers in the stores look incapable of doing their tasks/fulfill their duties because HQ does nothing to take accountability for their faults or where they make mistakes that affect the stores. Another issue I noticed was lack of diversity at Corporate, if you are not asian or speak Korean, you will be treated differently and you will have little to no chance of growing in your role. HQ also expects stores to complete requests without forgetting the fact that we are running a store full of clients who need to be attended to and when these requests aren't done when they want, again, we get blamed as if we have all the time to sit in an office at their beck and call. There is lack of support for the stores, no leadership, no proper training for new hires but yet there are expectations to be met without them even giving us the tools to do so.