Great company, great product- god AWFUL sales org. - Sales GitLab Employee Review

1.0
24 Aug 2020
Recommend
CEO approval
Business outlook

Pros

Such a cool product and company with incredible, life changing benefits. So many smart colleagues and really progressive, cool ideologies about work/life balance and sense of belonging.

Cons

The sales culture is what you would expect from a fast expanding company but with a mountain of sales leadership incompetence to propel the company into a bleak future. This is not my first startup so I have some experience dealing with the growing pains. The typical growing pains are RAMPANT and getting worse day by day thanks to gross mismanagement. The sales leaders have over hired, under trained, and misled so many of us. Don’t even get me started at the insanely horrible Salesforce instance our “sales ops/marketing ops” team has managed to run into the ground. We cannot expect to be successful with the terrible Salesforce and data uncleanliness that this company has created coupled with the gross incompetence of sales leaders. I’ve never experienced such a disorganized, chaotic sales organization. On top of this, I’ve seen sales reps get fired or let go at rates I’ve never seen anywhere else. Truly scary.

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GitLab Response
5y
We appreciate you sharing your feedback about working at GitLab. We’re constantly iterating to create the best team member experience for everyone. While I’m happy to hear some of the pros you mentioned above, I am disappointed to hear that there are things about your experience that haven’t been great. I’d like to share a few of the active steps we’ve taken to improve some of the things you mentioned in your review. We are continuously iterating on field enablement programs which include an upcoming launch of certification programs that we hope you will participate in and more importantly provide feedback. We’re also making constant improvements to our internal tools, which include enhancing the configuration, integration and recent data enrichment projects. As a company, we review our attrition metrics regularly, and are fortunate to be well below the industry average. It's incredibly important to us that our team members feel empowered to escalate this type of concern. I’d encourage you to bring up this feedback with your manager or your People Business Partner so that we can continue to take steps to improve the issues you’re experiencing.

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5.0
24 Jun 2026
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CEO approval
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Pros

Best company I've ever worked for. Strong culture, great leadership, competitive compensation, excellent work life balance, and a genuine focus on employee well being and career growth.

Cons

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2.0
16 May 2026
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CEO approval
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Pros

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Cons

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