CSR - Customer Service Representative (CSR) Graybar Employee Review

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5.0
19 Dec 2025
Recommend
CEO approval
Business outlook

Pros

Great benefits, pay isn't amazing but benefits make up for it

Cons

Pay does not keep up with Cost of Living in Orlando

2
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Graybar Response
3mo
Thank you for sharing your experience and for the positive feedback. We’re glad to hear that our benefits and development opportunities made a meaningful impact during your time with us. We recognize that cost-of-living considerations vary by location and regularly review compensation and benefits to remain competitive. We appreciate your time at Graybar and wish you continued success in your career. If you'd like to provide additional details, please reach out to reviewfeedback@graybar.com.
3.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

1
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