CSR - Customer Service Representative (CSR) Graybar Employee Review

5.0
28 Oct 2024
Recommend
CEO approval
Business outlook

Pros

Has a good work life balance

Cons

Can be crazy busy at timesheets

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Graybar Response
1y
We appreciate you taking the time to share your experience. We're glad to hear that you appreciate the work-life balance at Graybar, as it’s an important aspect of our company culture. We understand that work can be quite busy at times, and we're always looking for ways to improve our processes to help manage workload effectively. Please reach out to our HR team if you'd like to share additional feedback.

Explore other reviews about Graybar

5.0
2 Dec 2025
Recommend
CEO approval
Business outlook

Pros

good people and wonderful training experience

Cons

No cons so far i love it here

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Graybar Response
6mo
Thank you for taking the time to share this feedback. We’re thrilled to hear you’re enjoying the training experience and the team environment. We appreciate you being part of Graybar and are glad to know things are off to a great start. If you’d like to share any additional feedback, please reach out to your local HR team.
3.0
6 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Many opportunities to learn about distribution and management. Pto is three weeks per year plus holidays and over a s Week of sick time. If you work here longer, you can buy enough company shares to receive a sizeable dividend each year. You are allowed to buy about 5% of your salary in company shares per year and then receive usually 20% of that back per year. The profit sharing plan contributes 10% of your salary to your 401k account but you need to be vested to keep it all.

Cons

You will need a second job to live. Sales reps make way more and do half the work but they report to their managers much more. If you are a CSR, sales people feel entitled to treat you however they want and their manager will back them up. You are watched by coworkers and management like a high surveillance prison especially when you're new but they will leave you alone if you're good at your job after a year or so. Graybar brags about how much revenue and profit they make but middle and upper management suck it all up leaving scraps for the workers who made it for them.

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