Pros
Absentee manager means no micromanagement
Cons
Lazy manager so no mentoring or coaching. I don't even know where they are half the time. Metrics are unattainable. for example in order to make my quarterly quota I have to work cases that are supposed to be worked by higher level agents. Their processes are all over the place. Pay starts super low and really is not even a livable wage at 40k...they promise raises every 3 months in the interview but they don't mention it's bases on numbers that are not attainable You have to solve 30+ emails a day but their will be maybe 20 available for a staff of over 100 to grab. so how can you solve emails when there aren't any. A lot of ppl from my training class have left and I'm looking. The benefits aren't that great. Free healthcare is okay but most companies offer that. What about a mentor program. tuition reimbursement? Also their are no higher up manager that are POC so that says quite a bit right there