Sickness prevails in UK with bullying from the very top - Commercial Banking HSBC Employee Review

1.0
28 Jul 2019
Recommend
CEO approval
Business outlook

Pros

If you’re a long-term employee of HSBC, there are great opportunities outside of the UK commercial bank.

Cons

A toxic culture of bullying and utter disregard for customers data, circumstances, account closures and underinvestment in systems and tools. Short-term projects to bolster senior management egos with strategic fixes ignored to the detriment of customer protection. The externally published customer satisfaction rankings evidence how unimportant customers are. As is the employee satisfaction surveys.

Explore other reviews about HSBC

5.0
2 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good environment and nice place to work and learn

Cons

nothing else to say the users were excellent

2.0
15 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Good, smart colleagues in other offices.

Cons

At times, decisions appeared to prioritize individual objectives over team needs, which affected collaboration and morale. Greater consideration of team perspectives and shared goals would help build trust and engagement. I observed instances where expectations communicated to the team were not consistently reflected in leadership actions. Greater consistency between stated values and day-to-day decisions would strengthen credibility and confidence within the team.

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