Pros
Great software systems, very up to date in an digital aspect.
Cons
Their was absolutely no organizational structure. I was told to help with the phones, and to reach out to management via Skype if I am unsure how to answer any questions or concerns from prospects, and residents. There were no specific meetings, or notices about specific needs, nor major maintenance requests residents were dealing with. They are always completely understaffed when it came to maintenance team, they have 5 maintenance people on a 480 unit complex. This resulted in long hold times over the phone, and broken promises to call residents back in a timely manner pertaining to an update. This in terms left residents' urgent concerns unanswered because management was too busy to respond to Skype requests or did not have updates from maintenance the following business day. The cycle always continued to where the same residents were calling daily and could never receive any updates. They never held any meetings with the staff to source the problem.
