Pros
Working at Harri has been a rewarding experience with excellent opportunities to learn, collaborate, and grow professionally. The leadership team is approachable and committed to continuously improving both the employee and customer experience. I truly appreciate the recent initiatives introduced by management, including clearer roles and responsibilities, live performance dashboards, improved work visibility, streamlined workflows, and stronger cross-functional collaboration. These changes have enhanced operational efficiency, increased accountability, and enabled teams to deliver faster, higher-quality support to customers. The culture encourages ownership, innovation, teamwork, and continuous learning, creating an environment where employees can develop valuable skills and make a meaningful impact. I also appreciate the vision and commitment shown by the leadership team, from the CEO, COO and Managing Director to the VP of Global Support and managers, in driving positive change and fostering a customer-first culture.
Cons
One area of improvement is career growth and internal promotions. Employees who consistently perform well, take ownership, and contribute beyond their core responsibilities would benefit from a more structured and transparent career progression process. Recognising and rewarding high-performing employees with timely growth opportunities would further boost motivation, engagement, and long-term retention.