Don't - Demand Operations Headout Employee Review

2.0
29 May 2017
Recommend
CEO approval
Business outlook

Pros

Lavish office, air conditioning and pantry.

Cons

1. I worked with their demand operations team and on behalf of most people working in this team would like to discourage any potential applicants from applying to this post. Although their website says that the employee will be working on making the fulfilment process better and more efficient, that is not the case unless you take initiative. They call us analysts but we are nothing less than factory workers. All you'll analyse is why they made a fool of you. 1-2 days into your job, one realises what they are really hired to do. You will be booking tickets for their customers, literally. There is no intimation about this to the candidate throughout the interview process, none whatsoever. They will keep beating about the bush, including the HR, and lure you with their perks. Those who were lured regretted it. Imagine sitting in front of a desk for 10 hours and copy pasting information to book tickets for Sam, Rita and Geeta. 2. DO people are the lowest paid because their job is as easy as a delivery agent's. Most people are overqualified, MBA graduates and engineers sit there booking tickets and calling customers. they don't have a life since they have to work odd hours and don't have the usual weekends. On top of that, they fired a bunch of their operations team starting January since some tech dude started automating their processes. In other words, look for some other role or just stay away from this company.

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Headout Response
8y
Thanks for sharing this. I hear you. I've seen a clear pattern where folks who have done well with us (even in your team) are the ones who have taken initiative without a lot of involvement from our side. We'll have to find a way to get all of the team to display the same level of enthusiasm for fixing things like some of your colleagues had and make this work at scale. No great answers yet, still a work in progress. I am sad to hear the JD and the expectation built around the interview process wasn't clear. For this specific role, shifts and work on one of the weekend days is a reality. I wish I could do this differently but we need to support our customers across 3 continents 24/7. There is no choice because they deserve our best. So do you. I'll have a word with the concerned team members to ensure we're more transparent. If you've specific inputs on the JD, please write to me or your manager. I promise to put the changes in effect within a day. Varun.

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