Great pitch to whoooo you in... - Anonymous employee Health Choice One Employee Review

We’re sorry to hear that you’re discouraged by our training process, but appreciate you taking the time to share your concerns. Our Front training is meant to be done in a timely manner to ensure our employees have the opportunity to begin earning, learning, and contributing as soon as possible. However, the rest of the process can be lengthier, as you learned in your interview, new hire training, and meeting with Human Resources. Previously the process took 12 weeks or longer for a new employee who was not yet licensed. We value the input of employees such as yourself, which is why two months ago we modified this process, which now takes 4 – 6 weeks pending ability to pass the licensing exam and required background check. We don’t rush this process, as it’s imperative that our employees feel comfortable and confident in their positions. Our new hires have two weeks to Front and get comfortable with that role. After those two weeks, they do begin the 40 hour Health and Life training course. This course is not designed by us, but by the state, based on health insurance laws and regulations. After completion of the course, employees continue to Front while also being given time every day to study and prepare for their licensing exam. This is why we now pay licensed Fronters $15/hr. plus bonuses so that they are able to earn great wages while training to become a licensed agent. Ability to take calls is not based on criteria that changes or on preference of Fronters. This is based purely on job performance and we have found that this system works well for our employees. The offices do tend to get louder as the day goes on and call volume increases. When you have a room full of people on the phone speaking with clients, it’s hard to prevent this from happening. We understand it could be frustrating if you’re not used to the environment, but it is pretty typical for a call center. We are currently working on ways to ensure that everyone is not only informed about policies, but that they have access to review these policies whenever they feel the need. Consistency and communication are important to our employees, and we are striving to ensure that this is accomplished. Your Fronter manager, Colin, is always available and more than willing to help explain and work through any issues you may be having. The HR department is always available to you as well to discuss any grievances. Should you not feel comfortable having a conversation with either of those two individuals, you also have the ability to reach out to us via the anonymous suggestion link that we have available to our employees. Thank you for the suggestion about improving our lounge area for employees. We want our employees to have somewhere comfortable to relax during long shifts and our busy season, so this is something we’ll certainly keep in mind! Thank you again for taking the time to leave us some valuable feedback. We hope this helps give some insight on our procedures and again, please feel free to reach out to your managers if you have any questions or concerns. They’re there to help!