Avoid unless you like constant chaos and no money - Sales Heap Employee Review

Thank you for your feedback and thank you for your contributions to Heap. I agree that Heap’s product is strong. I don’t know where you gained your data related to Amplitude and Heap’s revenue. According to Amplitude’s last earnings report, their revenue is ~3x that of Heap’s. Amplitude is forecasting growth of 19-21% over the next 12 months which is slower than Heap’s growth (last 12 months and next 12 months). Finally, Heap’s head-to-head win rates vs. our competitors are quite healthy and /Heap’s product differentiation is both durable and expanding. I’m saddened to learn of your challenges within the Sales organization. Per our company value of “Respectful Candor”, it would be great for you to give this feedback to the leaders within Heap, myself included. I’d be delighted to talk anytime. With respect to sales attainment, Q4 was the best sales quarter for our “Strategic” (big company) segment ever at Heap. Team attainment was >100%. That said, similar to most B2B SaaS companies, we are experiencing and adapting to the headwinds of the current TechSession. Prior to this slowdown, Hep had exceeded our sales plan for 9 consecutive quarters. Heap is now (Q1 2023) releasing its most differentiated and compelling products ever (no hyperbole). Engagement scores from Heap teammates on our most recent survey (January) were high while attrition at Heap has been low (better than industry averages). With respect to sales leadership changes, I did decide to make changes. That was my decision and I stand by those decisions. I am confident in (and supportive of) the Heap’s current sales leadership team and am excited about the CRO candidates that I am meeting. Finally, as I stated in another GD post, I’ve learned that it’s important to embrace economic headwinds and adapt to that more austere environment. By doing so, we make the team and company stronger. It’s not something to fear, but rather something to lean into and overcome. I’ve never been more confident in our team and product than I am today. The company’s response to our 2023 Company Kick-off (CKO) supports that confidence. Consistent with our value of “Growth Mindset,” we (myself included) are constantly learning and improving (from both successes and setbacks). Thank you again for your feedback.