Dreadful company - Clinical Specialist HelloSelf Employee Review

1.0
28 Dec 2024
Recommend
CEO approval
Business outlook

Pros

Somewhat good pay, particularly for those not very senior. Work from home.

Cons

Just to name a few there is no carrer progression, perpetual instability, frequent change, utter lack of support, lack of understanding of client needs from the top, unreasonable requests, and despite remote working, there is still very poor work life balance. I am leaving this honest review as I feel a moral duty to share my experiences and warn colleagues about what I perceived to be a psychologically unsafe environment. I am one of many experienced clinicians who I believe found HelloSelf an abhorrent place to work. Many clinicians left the company possibly due to similar concerns, also aluded to by other reviews here. Some people decided to cut their losses and move on after months of extreme stress, others were seemingly encouraged to leave in unhelpful ways. When you first join this company, everyone seems friendly and welcoming. It almost seems too good to be true. In my experience this was because it was. The company presents itself as welcoming of challenge and different ideas. In reality, this was not my experience at all, and at the slightest indication you might disagree or question their actions, or, god forbid, their ethics, or what you might perceive as lack of, you might be swiftly cut off entirely. It is possible that this seemingly toxic and ethically diverse culture that in my opinion was the norm, has now improved. However, while those at the wheel remain the same, that is very unlikely. I am referring to what many might consider as a money chasing CEO, surrounded by family and friends, carefully selected to perpetuate a cacophony of sycophants in golden shackles. For sure, a stream of happy positive reviews will be commissioned to attempt to tarnish the legitimacy of these claims (look at previous attempts...). You will be the judge of that!

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HelloSelf Response
1y
Hello. Thank you for sharing your thoughts and feelings. HelloSelf prides itself on the level of clinical excellence it delivers. We work with over 1000 of the top clinical psychologists in the country. This commitment to excellence is reflected in the NPS scores that we get from our Therapists and the exceptional outcome data we deliver to our members. People genuinely get Better Sooner when on HelloSelf. Driving innovation and improvement for the clinical community is core to what we do. We are sorry that you did not enjoy this experience. We support all our clinical team in finding more traditional clinical roles if they are not suited to HelloSelf commitment to innovation. It is also worth noting that just over a year ago, when you worked here, the collaborative working between clinical excellence, growth and operations was a bit siloed. This has been dramatically improved to create a high impact team. This was only possible by continuous change and optimisation. We are extremely proud of the way the whole organisation makes positive clinical and ethical decisions each day. We are very clear with our people that if you want a slow, steady role, where scope and role does not change... then HelloSelf is not for you. If you want a fast paced culture, committed to obsessively trying new things to improve the outcomes for members and therapists then you'll flourish at HelloSelf. All the best.

Explore other reviews about HelloSelf

2.0
29 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I have met some amazing people...

Cons

* CEO - there's a lot to be said but read all other reviews for a full picture. * The chief of staff frequently criticises colleagues in public forums / meetings, has become deeply involved in recruitment, HR and revenue decisions and it shows that this is not her area of expertise and calls out people for not coming to the office. Its ridiculous for a remote first company.

1.0
11 Feb 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

some really great people to work with who are understanding, flexible and trying to help you develop with career goals and aspirations - but sadly falls on its face due to upper management

Cons

too many to list if i am honest, but one primary one is lack of communication, clique groups and serious concerns with decision making with upper management

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