HelloSelf Reviews

2.1

21% would recommend to a friend

(25 total reviews)

14% positive business outlook

HelloSelf has an employee rating of 2.1 out of 5 stars, based on 25 company reviews on Glassdoor which indicates that most employees have an average working experience there.

Reviews by job title

25 reviews
1.0
19 Sept 2024

More Redundancies

Recommend
CEO approval
Business outlook

Pros

Remote working is all that was good

Cons

- Where do I even begin, redundancies first in February and another round of them again. Company is now finished, quite literally had a lot of promise, while other mental health providers flourish this one is lead by a clueless CEO. There are clinicians in power who have no idea how to grow a business, put business people in growth positions and keep clinicians to one side. The organisation is failing and has failed many people along the way, losing brilliant people who have gone on to do fantastic things. Instead of 'SLT' as they call themselves opt to take a pay-cut for useless work, they want to make cuts. Genuinely the biggest joke of a company I have ever worked for. The CEO has certain favourites that get promoted 'Chief of Staff' who is allowed to work from Spain but the companies best BDM was apparently not allowed to work abroad. Definitely a sign of favouritism. The flat structure that the CEO prefers doesn't apply to his favourites. Another poor decision is keeping an office instead of keeping their staff, definitely another sign of where priorities lie!

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HelloSelf Response
1y
Hello Firstly, thank you for sharing your thoughts and feelings about HelloSelf. I am sorry you did not feel you could share them directly with me. I will not deny that there have been some difficult decisions regarding people and the organisation’s structure. We are trying to solve a really important problem, and in trying to do so we were neither succeeding quickly, or learning quickly, or creating the right learning dynamics in the team. Hence the need for change. Change was necessary but of course very challenging to work through and experience at times. There are some points in your note that simply are not true. I understand you feel we could have done things better, but I feel truth is important. When we made changes the leadership team was more affected than any other team, it is not true that there is one rule of the LT and one for the company. We are all one team. This has been further reinforced by our commitment to have everyone in the detail. We don't want people managers. We need problem solvers. This has been working so much better since the summer, and we have seen culture metrics improve significantly. We did not decide to keep an office and loose people instead. In fact we did the opposite. We changed office and working patterns specifically so we could keep great people doing our most important work. I have always been an advocate of hybrid working. We implemented this pre covid and it is core to our value of ‘You’re in Control’. I also have to disagree with you regarding favoritism, but I have obviously failed with my communication. I like listening to everyone in the organisation and being fair is core to my values. It is certainly true that I am constantly asking a variety of people to input into key decisions. On your specific points: The Chief of Staff was offered the role when they had committed to move back to the UK. The Business Development Manager role is very difficult to do from overseas as you need to see clients, and we tried to find alternative roles in different departments for that brilliant individual. Although your facts are wrong, it does show I have more work to do in how we communicate these decisions and demonstrate fairness. As you know I believe what we are doing is important, and therefore if you are still at HelloSelf I hope you agree that the recent changes have made a huge positive difference. Whether you are here or have left as part of the changes, I hope you know I will always be open to hearing from you and understanding what actions you would like to have seen, so please do get in touch. All the best Charlie.
1.0
25 Nov 2024
Recommend
CEO approval
Business outlook

Pros

I had a great direct manager / tech lead for most of my time at HelloSelf. The socially positive mission and mental health domain attracts lovely, caring individuals, more so than other industries. I've made long lasting friendships throughout my time here. The pay is not bad if you are able to negotiate. However, this is definitely not the same for everyone. Remote working 4 days a week, although this seems to be changing as there is a drive to go into the office more. This is also not the same for everyone. Private health insurance including dental care. Although HelloSelf is an online therapy provider, therapy is not free if you consider the excess payment.

Cons

Avoid HelloSelf if you want to grow as a Scala developer especially if you want to work with a functional typelevel stack. I joined with expectations of developing my functional Scala skills but the reality is that I spent a lot of time working on legacy code that I felt was poorly written, designed and structured. A lot of intelligent, experienced developers I respected and learnt from were made redundant or resigned. I learnt more about what not to do if you want to build a scalable backend platform. Personally, I did not learn much or developed my skills beyond my first few months at HelloSelf. Moreover, day to day work as a developer was extremely unfulfilling. I felt like the current code base and architecture was horrible to work with. In my opinion, there was way too much inefficiencies in the codebase; extremely poor solution design made it unnecessarily complex and almost impossible for me to build on top of. In my experience, developers were encouraged to use hacky solutions to fix bugs and build features as there was pressure to deliver things quickly over designing proper long lasting solutions. Best practices, or even good practices weren't really a thing here. Even tech leads were making changes that I found would be considered unacceptable in most other companies. Releasing even simple changes often felt like walking through a minefield because of how unreliable and fragile the platform was. Projects developed over months were often shelved or rolled back, which made day to day work feel even more pointless. I found the messy state of the codebase particularly frustrating. After experimental features or iterations, code was often left in place - unused, duplicated, or poorly structured. This made it incredibly difficult for me to navigate. On several occasions, I would spend hours just trying to decipher old, unreadable code before even being able to make my own changes. In my experience, attempts to clean up the codebase were actively discouraged, and it was clear to me that management prioritised feature development over addressing tech debt. This was especially frustrating because, from my experience, the constant need to wade through this mess actually slowed down feature development, making it feel like I was working around a broken system rather than improving it. I don’t believe that the Leadership Team have the competence, skills, knowledge or vision to lead HelloSelf. The direction of the company was constantly changing, and as a result, months spent on planning and developing features were often wasted. When things didn't go as planned, it was always the people lower down the hierarchy who took the biggest hit, whether it be redundancies, drastic changes to team structure, or changes to the way we were managed and the way we worked. The messaging from LT was that those of us lower down were not building things fast enough, we needed to change the way we work, “work smarter not harder” and deliver more value. There was no admission or acknowledgement that there needed to be improvements in the way decisions were made from the top. Job security is at an all time low. With layoffs happening frequently, the mood is down and those who are “safe” still wonder whether they are the next to go. There seems to be a continuous cycle of layoffs, resignations, hiring to backfill roles. The redundancies did not seem to be based on merit since we didn't have performance reviews and direct managers did not seem to be involved in the process. Messaging from LT about redundancies was weirdly positive and secretive, which in my opinion was very out of touch. It is not a stable environment to be in, let alone build a career. There are little to no opportunities for growth, regardless of seniority. There was barely any attention to performance, personal growth and individual career goals in my time there. Even when many developers left and roles were backfilled, there was never a conversation for existing developers to be promoted into those roles. The fact that there were no performance reviews, pay reviews or open conversations around promotions shows how little they cared about rewarding people who contributed to the company. When I tried to start a conversation about being evaluated for a promotion, it was met with awkwardness and then ignored, which made me feel very demotivated and unappreciated.

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HelloSelf Response
1y
Hello, Thanks for sharing your feedback. It is true that we have been moving our Stack away from a 'Scala first' ethos. This is exactly because of some of the issues you mention on speed and code compatibility. A lot of the frustrations you have experienced are much improved since Sept 24. It was painful to make those changes, but it has allowed HelloSelf to build back the fast, positive, innovative, Self improving and team culture that is essential if we want to deliver our mission. I hope you are smashing it in your new role where you will get to flex all those Scala muscles. All the best.
1.0
21 Jan 2025
Recommend
CEO approval
Business outlook

Pros

- It’s a very very small company now, so you’ll quickly get to know everyone’s name! - There are a few good employees left, although you may not get to work with them in-person

Cons

- Your mental health will inevitably suffer at HelloSelf. The company thrives on a culture where employees are expected to sacrifice their personal lives to fuel the self-serving ambitions of a CEO who I believe is both callous and heartless. During my first interaction with him, he openly bragged that he doesn’t believe in work-life balance—a statement that perfectly encapsulates the disregard for employee well-being that permeates the organisation. - No one believes in the CEO anymore. It’s just endless garbage that comes out of his mouth - from proclaiming the company is “basically profitable” and promising that there will be no rounds of redundancy, to running multiple rounds of redundancy in less than 6 months, through to creating his own little nonsense podcast so he can pretend he’s a celebrity and relevant in the industry, or that creating a social network will “save the company”. It’s all genuinely nonsensical drivel and unfortunately even the “C” level executives don’t believe it anymore and are too cowardly to actually say anything. Which brings me to my next point. - A quarter of the company consists of “leadership” with no real expertise or qualifications. They’ve landed their titles because the CEO either “likes their vibe” or gave in to their whining about not feeling included. This means you’ll constantly wrestle with their incompetence, all while they angle for inflated titles like “CTO” or “Chief of Staff” so they can jump ship and claim glory at their next gig. (“Chief of Staff” for a failing 40-person startup? The delusion is staggering. - The company lacks a coherent strategy, frequently shifting direction based on the CEO’s whims, leading to instability and confusion. - The feeling isn’t even one of urgency anymore. Everyone knows the company is circling the drain—except, perhaps, the CEO and his self-important deputy. Most employees are either actively job hunting or waiting for a convenient excuse to start. - Skilled employees find their abilities squandered on poorly conceived, uninformed directives from leadership, stunting career growth. - If you try and make a change you’ll inevitably be frozen out or be informed through back-channels that questioning and challenging half-conceived ideas is not appreciated. That’s not your job at HelloSelf, your job is to fluff the leaders ego’s so they feel better about their failing company. - The quarterly re-orgs are a joke. They have no idea how they should be operating so instead of admitting it they instead move people around, give old things new names without ever really changing the initiatives and force endless conversations and cycles around planning zero direction from the “leaders” because they’re all too busy working from their homes rather than being present and active in the company. I mean 2 of the “C-level” work part time and they spend all of Thursday in their “leadership” meeting. They literally work about 3 days a week and then wonder why the can’t scale their “start up”. - The entire back-end system is a complete mess—a patchwork of rushed, stress-fueled hacks cobbled together years ago by overworked employees. New team members are thrown into this chaos, expected to make sense of it while being pressured to deliver more, faster, and with fewer resources—all to an impossible standard that the company doesn’t actually hold itself to. And just when you think you’re making progress, one of the so-called “leadership team” will swoop in and derail everything with their baseless opinions. No data, no evidence, no facts—just their random shower thoughts wreaking havoc on your day, week, and month. - You’ll join for the mission but you’ll leave because it’s a joke.

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Glassdoor has 27 HelloSelf reviews submitted anonymously by HelloSelf employees. Read employee reviews and ratings on Glassdoor to decide if HelloSelf is right for you.