Flexible roles and good shop level management, but unrealistic expectations from Head Office - Customer Advisor Henderson Group Employee Review

Unrealistic expectations given allocated staffing budgets for certain shops, little explanation or reasoning passed down from upper management with respect to this. General unwillingness to upgrade facilities (Granted this varies by location and significant CapEx has recently been spent on expansion, however frequent complaints about certain aspects of facilities have not been dealt with for an extended period of time now.)