Guest Service Agent - Anonymous employee Hilton Employee Review

4.0
22 Mar 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

You will learn great customer service and problem solving skills. It's a great job to work at while in school because you can do homework at work during slow times. The job is easy to learn if you have computer skills. It looks really good on a resume because it does require a lot of different skills.

Cons

It can get boring, since you're usually stuck at the front desk, especially on slow days when working alone. It's also exhausting standing for almost 8 hours straight, it can be hard on your feet and joints. Sometimes you'll get yelled at by angry unsatisfied guests for dumb reasons.

Explore other reviews about Hilton

5.0
12 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Health insurance for me an my partner

Cons

I don't have any cons

3.0
22 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Free lunch in breakroom Hilton discount at a bunch of hotels

Cons

Not enough managers Departments do not get along communication break down gets sloppy does not hire from within mysogynistic directors

See reviews by: Helpful|Rating|Date|All