When the going gets rough, they throw employees overboard - Information Technology Hilton Employee Review

3.0
2 Jun 2021
Recommend
CEO approval
Business outlook

Pros

Decent benefits, good diversity, talk a good game about their culture and values... and about the value of their "team members".

Cons

The company has consistently failed to plan ahead for the next downturn / next crisis (ie: the pandemic). So, when the economy hit a pandemic-sized iceberg, their first reaction was to jettison a large amount of staff who had stuck with the company through pay freezes, pay reductions, furloughs, repeated reorganisations , etc. Staff gave Hilton their loyalty but, despite Hilton's rhetoric, that loyalty was a one-way street.

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5.0
27 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Good managers and employees, Hilton family pricing

Cons

Very slow location in Houston

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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