Stay strong - Banquet Server Hilton Employee Review

2.0
12 Jul 2015
Recommend
CEO approval
Business outlook

Pros

Some good people to work with; this is a great place to work if you don't have experience; get the experience in the hospitality industry you need, and then move on. You can't develop and become better. Take all the negativity from this place and learn "what not to do".

Cons

Watch your back, some people back stab. In the past 2 years, with the new renovations of the restaurant, they have been hiring hostess that have no experience in customer service and promote them as a server without the proper training. It seems to everyone that they only hire attractive people. The worst part is the Food and Beverage managers they hired for the new restaurant don't have an idea of what they are doing.. They are unprofessional and disorganized. An employee who is a complainer and always late for their shift gets the "Employee of the Quater and of the Year" for bringing business in to the hotel. They don't follow and practice the Hilton brand values and cultures.

Explore other reviews about Hilton

5.0
5 Jun 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Best workplace ever! Great team, benefits, travel and hotel stay perks!

Cons

No Cons to mention at this time.

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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