Awesome benefits - Operations Supervisor Hilton Employee Review

2.0
6 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Unlimited PTO, free employee meals. Travel room rates.

Cons

Pay in Key West area is very low for housing and other expenses ( very expensive rents n over all food, gas: HR on my location is terrible. all aspects , pay, raise are almost nonexistent. Promotions are a joke, I am a supervisor and make less then most of my staff. hotel does across the board raises but supervisors are not included in the raise “ we are management “ I am an hourly paid employee and should be granted this type of raise. I applied for a manager position and got a smoke and mirror show. HR does not give employees the training necessary to advance to the next level. HR states to you interviewed well but we are still actively interviewing. Hilton promotes advancing from within, yeah if your in their click. These promotion are not based on ability but rather what management and EC wants. Hire directors that actually have experience in the hotel industry.

Explore other reviews about Hilton

5.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Super friendly, flexible hours, good management

Cons

On your feet for hours, miscellaneous tasks at times

2.0
14 May 2026
Recommend
CEO approval
Business outlook

Pros

Different services and softwares provided by Hilton are convenient to have access to.

Cons

The new PMS system, PEP, is awful. They got rid of F&B Distribution for night audit which means a lot less work for night auditors and way more work for accountants. PEP also doesn’t have the same functionalities as OnQ, the previous PMS. I have not heard any good thing about PEP after all these years. The team member travel discounts aren’t good anymore. They used to be flat rates across three tiers of hotels, but now they are extremely variable and can run very high. On top of that, hotels and resorts still charge team members for parking and service fees, so you still can’t afford to travel on the discount. That is, if you even find the team member rate available. Chances are, you’ll be working for a franchisee, not Hilton itself. They may be one of the world’s best companies to work for, but you probably won’t actually be working for them. California taxes and district fees felt mishandled by corporate.

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