9 May 2016
Anonymous employee
HomeServe Response
10yHi
Thanks for sharing your insight. As a former colleague we’re interested to hear your feedback and we would have been happy to discuss this with you whilst you were still a part of the team.
We pride ourselves on having a diverse and experienced team. We employ and actively recruit a cross section of professionals, all with skills in their own areas to help drive our business forward. It’s not a case of whether your face fits, rather whether you are the best person to get the job done.
As I’m sure you’re aware we actively seek feedback from our People across a number of channels. We openly encourage individuals to speak to us, our SMT always have an open door, literally. Both Martin and Greg sit in the middle of our Contact Centre and are more than approachable. I’d be interested to know if you contacted anyone about your feedback at the time and what happened. If you’d like to chat our door remains open and you can reach us via heretohelp@homeserve.com.
It seems we’ve parted ways, unfortunately not on the best of terms. I hope you’re happy in your next career move and wish you all the very best.
Kind regards
Famena