Customer Retention Agent - Customer Service Agent HomeServe Employee Review

Thank you for posting a review and for recognising the culture and values at HomeServe. You’ve not included a lot of information with regard to your cons, but I’ll try to answer as best I can. HomeServe is a 24 hour business and this means that shift patterns, as well as staffing levels are created to best fit the needs of our Customers as well as the People who work at HomeServe, I’m sorry this didn’t quite fit for you. Your feedback is really important, and I’m sorry to read that you felt like there was too much pressure, I’m not sure if you raised this with your line manager as we do have support for colleagues, and staff wellbeing is really important to us. I’d really appreciate the opportunity to learn more, and if you’d like to talk further about your experience with HomeServe, please get in touch. Justin Barrett Director of Sales, Service and Customer Relations justin.barrett@homeserve.com