Pros
The company allowed for a work from home policy after consideration of recommendations from employees.
Cons
Initially this was a great company who was so focused on their customers. I felt great to be a part of this team. Then they changed their systems so that we no longer accepted phone calls and emails. We were exclusively chat based. It was a disaster. Customers would send in a chat and it would take sometimes 2 weeks to respond and as an agent I had at times up to 10 chats at once with extremely upset people. They didn't seem to care anymore about customer service and if you read the reviews on Trusted Pilot you will see that many have lost faith in Hopper. They did a massive hiring in Columbia and Manila and asked for the staff to assist with training and then they did a massive layoff of the Canadian staff and they were quite heartless about it.