Great pay subpar culture - Inbound Contacts Representative II Humana Employee Review

Humana talks a lot about work life balance but does not actually allow you to utilize the method. They had what is called a “mental health” break that you could take each day. An additional 10 minutes to reset but after being on calla upwards of 2 hrs long, I was never allowed to take advantage of that break. Every time I requested it, it got ignored. I found this to be unfortunate being that the role was high stress.