Humana Reviews

Updated Aug 1, 2021

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Found 4,262 of over 4,535 reviews

4.1
81%
Recommend to a Friend
92%
Approve of CEO
Humana President and CEO Bruce  D. Broussard
Bruce D. Broussard
1,858 Ratings
Pros
  • "The Work from home option is wonderful(in 636 reviews)

  • "Work life balance , develop employees(in 242 reviews)

  • Cons
  • "Health Insurance has high premium for employees(in 122 reviews)

  • "upper management did not always have a great attitude or patience when it came to virtual trainings(in 101 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      It is worthy

      Nov 12, 2020 - Program Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great experience. You get to learn lots

      Cons

      Busy all the time but it was ok

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    2. 5.0
      Current Employee, less than 1 year

      Treats their employees AMAZING

      Jul 29, 2021 - Member Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Extremely diverse worrying environment and very supportive and up to date with what's going on in the world, Very flexible to your needs with days off and scheduling, the best benefits I've ever seen, friendly staff and management makes it easy to work through the day

      Cons

      Very strictly Scheduled breaks, fast paced during annual enrollment period, very numbers driven on some areas you cannot control on your own personal performance

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    3. 2.0
      Former Employee, more than 3 years

      Tough place to work

      Aug 1, 2021 - RN Case Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home. Benefits were okay. That is all I can think of. PTO days we’re the best.

      Cons

      Micromanaging, work expectations way to high for an 8 hour day. Lots of stress to meet metrics or consequences. Ridiculous audits. Not pick for every little word if not exactly how the auditors feel something should of been documented. Listen to calls.

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    4. 4.0
      Current Employee, more than 3 years

      Work life balance really needs encouragement from management

      Jul 14, 2021 - Senior Accountant in Louisville, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Develop employees. Great culture. Great I&D. Good pay. WAH options.

      Cons

      Work/life balance is awful. WAH means 10 - 11 hr days. Lunchtime meetings. I haven't been able to take a proper lunch break for 5 months. Burn out is normal. Taking vacation is considered a weakness. Too many black-out periods within one month. I have a 2 week black out every month - over half a year I cannot take vacay! Many in my dept have been known to accrue Short Term disability for not taking vacation - or they are getting close to it.

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    5. 1.0
      Former Employee, more than 1 year

      Would not recommend

      Jul 3, 2021 - Billing and Enrollment Specialist in San Antonio, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The health insurance is okay. If your supervisor likes you, you will not do any work or your work will consist of off the phone tasks while everyone else is answering back to back calls.

      Cons

      To make a long story short, the workload is unbalanced. Favoritism rules this department. If you are a favorite you will not do work while everyone else is being overworked. They do not treat pregnant women fairly. I had a friend that was told she had to cancel her Dr appt when she was in her third trimester because they were busy. I had another friend that was fired because she missed work due to a close relative passing. They fire their best employees because the supervisors did not like them or the best workers left because they were being over worked while those that had favoritism on their side barely worked and were promoted. There is no work/life balance. The work culture is toxic and messy. They expect you to treat higher ups (techs, trainers, supervisors, etc.) with respect while they can talk to you any way. If you do not mind being over worked and made to do mandatory every day, apply. If you want to stay in the same position for years with no to little pay increase, apply. If you want to be criticized (quality review) with no accurate or positive corrective action, apply.

      5 people found this review helpful
    6. 5.0
      Former Employee, more than 5 years

      Good company

      Jul 24, 2021 - Customer Service Representative (CSR) in Tempe, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great people, love Humana, benefits are good, needs better pay for bilingual employees but overall miss working forthem.

      Cons

      You need to know the person who can help you move to higher position, even if everybody knows who should get a selected to a promotion, if management prefers somebody else , that's the one who will get the promotion.

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      1 person found this review helpful
    7. 5.0
      Current Employee

      Good Company

      Jul 27, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good team, benefits (PTO, health, 401(k), etc), and worklife balance. My experience has been positive. I've been at Humana a little under one year.

      Cons

      Not necessarily a con but the company is huge and it's easy to get lost in the mix at times and see your impact on the organization.

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    8. 5.0
      Former Employee

      Great organization to work for

      Jul 28, 2021 - Manager of Care Management in Garyville, LA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Growing organization who care about their associates. Humana offer a great deal of in house training and opportunities for professional growth.

      Cons

      Organization have to make changes to grow and remain competitive. Unfortunately, sometimes change means reduction in workforce.

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    9. 5.0
      Current Employee, more than 1 year

      Best company to work for

      Jul 29, 2021 - Senior Software Engineer in Glendale, AZ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Promotes great work life balance and love the culture and people I work with.

      Cons

      Cannot think of any to be honest. I enjoy working there as well as the people,

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    10. 5.0
      Current Employee, more than 1 year

      Best company I’ve ever worked for!

      Jul 23, 2021 - Care Management Support Assistant II in Louisville, KY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Top notch benefits. Good pay. Great 401k match. PTO and insurance start day 1. One hour wellness time every week. Supportive and diverse culture. Work at home. Endless resources.

      Cons

      Agents from different teams sometimes do things differently, would prefer it more uniform.

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    Viewing 1 - 10 of 4,262 Reviews

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