Not improving - Anonymous employee Ikano Group Employee Review

Good team energy, team managers will look out for you, co-workers look out for each other and are always ready to help if you are unsure of how to do certain tasks. Basically your whole team is on your side, they are also understanding if you make mistakes and will back you up when you inevitably meet a disgruntled customer. Which is extremely valuable if you work in a customer service role in SG.

Working environment of certain roles, mainly customer abuse. If you work in the EB section and the Exchange & Returns counter, be prepared to deal with some of the worst human beings ever. People who refuse to see logic and accept the policy is the policy. Ever got one time a customer threatened me (part time worker) with legal action because he tried to return half of a product and expected a full refund for the full item nonetheless. But honestly, your team will back you up in spite of nonsense from customers, have full faith in your team and trust them.

A lot of benefits such as employee discounts and yearly increments to salary eventhough you are not qualified for the role by merit but by years of service.

Stagnation: You are on autopilot everyday, bored and will not learned anything new, trust me. No Mentorship: You are the most knowledgeable person in the room with no one to learn from eventhough everyone else has worked longer than you. No career growth: The internal culture here tends to prioritise those who mirror current management approaches so you will most likely not be promoted. Limited Future: The company’s path is stagnant, or projects are stale and repetitive