False hope and terrible clients - Anonymous employee Impact Call Centre Employee Review

Management don’t really know what’s going on so you can practically do what you want on calls as you train yourself anyway

Paid BELOW minimum wage. “Commision” to build your wage up to minimum wage is hillarious business strategy and it’s easy to see why staff are so eager to earn said “commission” to reach minimum wage. The only people who stay there are scared to get another job. Once you’re out of there you will never be treated this way again. Timed to have a wee. Told when you can wee or not if there’s a call waiting you will be scowled at or shouted at across the office by a bloke who sits on his backside for a few hours a day then sneaks off home.

They will hire literally anyone HR are competent

They can't afford to pay minimum wage + commissions so you have to earn a lot of commission just to get paid minimum wage. Short sighted management concerned only with their right to work from home. No actual real training given you basically train yourself. It takes forever to log in to the timeclock and IT's resolution is tell you to get to work 15 minutes early (unpaid) to log in on time No room for advancement School-like atmosphere Commute is terrible and expensive