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      Impact Call Centre

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      Impact Call Centre Reviews

      2.7

      46% would recommend to a friend

      (43 total reviews)

      48% positive business outlook

      Ratings by category

      2.9

      Diversity and inclusion

      2.9

      Senior management

      2.8

      Work/Life balance

      2.7

      Culture and values

      2.7

      Compensation and benefits

      2.3

      Career opportunities

      Impact Call Centre has an employee rating of 2.7 out of 5 stars, based on 43 company reviews on Glassdoor which indicates that most employees have an average working experience there.

      Reviews by job title

      43 reviews
      1.0
      5 Jul 2022

      Bad management makes working for company a misery

      Customer service executive
      Recommend
      CEO approval
      Business outlook

      Pros

      Option to work from home

      Cons

      Aggressive micro-management due to insecure managers. Only 30 mins break and a 10 min break for the whole day. I've had an hour lunch for less stressful and demanding jobs. This shows how much they value their staff's mental health and should be a red flag. Poor Knowledge management - Their knowledge base is disorganised and filled with incorrect data. Senior staff will often give you wrong advice and you may get in trouble for following their procedures due to poor knowledge transparency and recording of knowledge flow. Some of the senior staff are rude and you have to speak to these people whenever you need help! The clients the company takes on are crooks or extremely struggling companies who don't have stock to fulfil orders so most of the day is spent lying to OAPs and cancer patients waiting on their orders. High staff turnover due to the above.

      2.0
      7 Jan 2020

      False hope and terrible clients

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Some of the people were great. Lots of charity fundraisers and fun days. Lots of holiday if you last a few years.

      Cons

      Awful clients with terrible products. In house systems that do not work. Serious lack of communication/trust between directors and management. Pride themselves in looking after their staff but bully employees out. The low salary reflects the aptitude of most of the staff employed, yet still they constantly find ways to pay less commission. I could go on but I won’t.

      1.0
      29 Oct 2025

      So bad, getting worse

      Sales
      Recommend
      CEO approval
      Business outlook

      Pros

      Management don’t really know what’s going on so you can practically do what you want on calls as you train yourself anyway

      Cons

      Paid BELOW minimum wage. “Commision” to build your wage up to minimum wage is hillarious business strategy and it’s easy to see why staff are so eager to earn said “commission” to reach minimum wage. The only people who stay there are scared to get another job. Once you’re out of there you will never be treated this way again. Timed to have a wee. Told when you can wee or not if there’s a call waiting you will be scowled at or shouted at across the office by a bloke who sits on his backside for a few hours a day then sneaks off home.

      Viewing 1 - 3 of 43 Reviews
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      ReviewsImpact Call Centre reviews

      Glassdoor has 44 Impact Call Centre reviews submitted anonymously by Impact Call Centre employees. Read employee reviews and ratings on Glassdoor to decide if Impact Call Centre is right for you.