Average experience - Customer Service Officer Inland Revenue Employee Review

3.0
11 Nov 2025
Recommend
CEO approval
Business outlook

Pros

Lots of customer contact, usually phone based Generally good training Perform a public service, which can be rewarding

Cons

Pay is mediocre to poor Degree of nepotism/ favouritism, behavioural problems are not well managed. Certain staff appeared to get away actions that were embarrassing to the department and/or would get themselves out of trouble.

Explore other reviews about Inland Revenue

5.0
1 Sept 2014
Recommend
CEO approval
Business outlook

Pros

They provided ample opportunity for career development and training. Flex time is the best! The co-workers were motivated and doing their best to do a difficult job.

Cons

Sometimes a bit of a cubicle atmosphere (although that is changing) and tax might not be everybody's cup of team. You aren't the life of the party when you tell people you work for a tax administration.

1
4.0
7 Apr 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly people, plus they offered flexi-time.

Cons

Low pay, lots of management changes.

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