Inspire

Overall Good Company, Do Not Recommend MX - Member Experience Specialist Inspire Employee Review

2.0

17 Jun 2022

Recommend

CEO approval

Business outlook

Pros

At the time I was there, Inspire had earnest initiatives in wellness, DE&I, and a generally positive company culture. Pre-pandemic events were fun, including an all-company retreat.

Cons

Working on MX is very different than working in any other department in the company. You have a limitation to the 'unlimited' PTO, since it is an operational role you are often excluded from all company opportunities (including chances to network outside your department) and all company meetings. Growth opportunities were not nearly as available as it is made to sound in the interview process. Customer service is a hard job, and the NPS score for this company does not make it any easier.

Inspire Response

Thank you for sharing your feedback with us! We take it to heart as we are dedicated to ensuring our employees have a meaningful work experience. We're glad to hear you think Inspire has a positive company culture, and we are proud to have seen the upward mobility of our Member Experience Specialists through rotational programs and internal promotions. Our Member Experience Specialists are a core part of what makes Inspire special; we greatly appreciate the hard work you did each day to support our members and our mission! We are always striving to provide better experiences for our employees and really appreciate the open and honest feedback.

Overall Good Company, Do Not Recommend MX - Member Experience Specialist Inspire Employee Review

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