Ran out of Kool-Aid. - Anonymous employee Instacart Employee Review

2.0
17 May 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The employees. Some of the most loyal and talented people I have had the pleasure to work with. Every single person was driven and wanted to do better. Too bad we just didn't have big enough buckets to scoop the water out of the sinking ship.

Cons

Some of the C-level. To be honest,I think Apoorva needs to pocket his ego, step aside for a few years and let an experienced veteran drive the organization out of the plateau Instacart is in (of course they're going to deny that they're in a plateau). Sure, cut your pay arguably to the most important people (shoppers/drivers) and call yourself profitable. I'm not saying completely leave the org, just step aside for some time.

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5.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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