Bad workplace environment and managers negate the positive - Anonymous employee Instacart Employee Review

3.0
2 Jul 2018
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

- Great location— right in FiDi - Business outlook is good, simply because businesses/ companies don’t want Amazon to dominate— but there still is a future for Instacart! - Good people: smart, humble, and compassionate

Cons

- Inexperienced managers are common. They had been promoted simply due to longevity, rather than actual knowledge or management skills/ experience. Or they have been promoted, to incentivize employees from leaving - Lack of accountability. We have our core values, yet upper management is not held accountable. They talk the talk, but don’t walk the walk, which undercuts productivity, allows for incompetence to run freely, and misbehavior to go unnoticed. - No culture. Everyone in the company works 24/7. Management rewards people who have no work-life balance and you’re expected to do that. - Recently, there have been many people leaving, ranging from entry level to executives, leaving Instacart short-handed and a little chaotic. - Compensation is lower compared to other tech companies/ startups - If you have multiple offers from other companies, you should take one of the others. Join Instacart is you’re unemployed or if you’re 100% miserable. If you have offers from Facebook, Google Amazon, etc… in all honesty, you’ll regret turning those down for Instacart.

Explore other reviews about Instacart

5.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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