Great Culture, Still Finding Its Way - User Experience Researcher Instacart Employee Review

4.0
4 Jun 2020
Recommend
CEO approval
Business outlook

Pros

~ Genuinely egoless, collaborative coworkers across all teams ~ Culture of inclusion, socially aware, supportive ~ Very interesting problems to work on

Cons

~ Leadership turnover / unqualified leadership ~ Your title / level will not necessary reflect your experience relative to others at Instacart. Men receive more vocal recognition and faster promotions. Management is overloaded and constantly turning over so your perf review may not reflect reality. ~ Constant reorgs, changing vision, product planning process is painful

Explore other reviews about Instacart

5.0
21 Jan 2026
Recommend
CEO approval
Business outlook

Pros

good place to work just need to figure out navigating politics at times.

Cons

have a little more structure but this was a long time ago

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

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