Worst company to work as shopper - Anonymous employee Instacart Employee Review

1.0
23 Jan 2021
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Could earn some decent money if customer doesn’t screw you with false ratings. A customer might think 4 star is still good but if you receive a 4 star from customer you are done. You will not see any good order.

Cons

No support for shoppers. Shoppers taken for granted. Every blame goes to driver directly or indirectly. I hope it goes bankrupt. Won’t be working anymore for them just due to their stupid and biased rating system.

Explore other reviews about Instacart

5.0
29 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Great gig that can be done on flexible hours.

Cons

Gas prices having been go up.

2.0
21 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Fun going out and talking to people. You will interact with people everyday. You control how much you get paid. Lots of flexibility in the time between accepting an order and traveling to the store and beginning to shop. It isn't pedal to the metal to get to the store like DoorDash is. You can also cancel batches after accepting as long as you keep your rate under 15%. This is different from DoorDash where your rankings will suffer if g.t. 2% cancellation rate.

Cons

There's a learning curve and it takes a while to learn each chain of stores' items. Once you become proficient at one store, the algorithm will lowball your offers relative to other less-experienced Instacart shoppers. Overall, Instacart shoppers likely get paid similar or less than the store's regular employees.

See reviews by: Helpful|Rating|Date|All