Good for short term, No benefits long term - Anonymous Integrated Telemanagement Services Employee Review

Thank you for your review, the candid and transparent feedback is extremely helpful and much appreciated. It’s nice to hear you obtained good work experience during your tenure at ITS regardless of the training and found your manager supportive and helpful. Culture at ITS is a critical component and while we also take pride in our environment and workplace facilities, knowing premium comfortable chairs, as an example, is great feedback too! As a small business, we do wish to have better resources for proactive training, especially with technicians such as yourself. As we strive to create a culture of teamwork and open-door policy, employees do rely on the support of them to get through the day to day. And I agree, training is so important, and I do find at times the unique daily situations are sometimes hard to anticipate. We hope to continue improving in this area. Mistakes are tough, tough for employees and tough for management. And yes, you are right, we are human, and mistakes not only happen but sometimes are out of our control. In 33 years of business, our success is centered around few errors and omissions with diligent and accurate employees, which drives our low attrition and successful ratings and reviews with customer satisfaction. It is imperative for our success, the support of all team members and employee growth, alongside the continued growth of the company - whom employees rely on for their livelihood. Customer satisfaction is a priority, employee satisfaction is equally a priority. I am deeply sorry you felt slighted, and I am ashamed to hear you were called out unfairly and unprofessionally for your errors. It is not professional nor does exbibit the leadership we desire or the culture of the business that we all come to rely and depend on. Again, thank you for taking the time to provide feedback and a review. I find this valuable information much more thorough than an exit interview and certainly coming from the heart. Wishing you the best in your future endeavors. Most sincerely, Sharon Woods CEO