Pros
Allows you to gain a good amount of knowledge within the industry that benefits your personal life. Working hours are good and consistent. Some co-workers are friendly and helpful. Great location.
Cons
BOI as a client is unreliable, they change requirements nearly every month and generally make working life harder with no additional benefits to make us want to work harder. Poor support from the client and due to many of my co-workers leaving, internal support is also poor. The amount of people leaving at a monthly rate is concerning. March 2022 is seeing 5 employees leave an already small team of 15 people. Managers favoritism is out of control, if you don't suck up would will not be given the same benefits (time off the phone, extras tasks that don't benefit the work load...) BOI will drain your mental health and there will be nearly no support. No real support for the customers Customer service team is poor. Pay is one of the lowest within this sector.