Working in the Credit Card Call Center - Team Manager J.P. Morgan Employee Review

4.0
18 Jul 2009
Recommend
CEO approval
Business outlook

Pros

Employee development is very good, along with great benefits. Plenty of one on one time with manager for coaching and development.

Cons

Incentives have declined dramatically. Annual pay increases have stopped if you make over 60K. 401K is no longer matched. High stress environment.

Explore other reviews about J.P. Morgan

5.0
23 Mar 2026
Recommend
CEO approval
Business outlook

Pros

teammates try to integrate you, many intern events and networking opportunities

Cons

pay lower than other banks like citi

3.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great place to get a start as an Advisor if you're new to the industry.

Cons

Tons 1. Progressively has evolved into more of a call center sales pressured business unit that's overly fixated on arbitrary metrics. 2. Inconsistencies in how standards, policies & procedures are upheld internally. 3. Discrepancy between managers, For example, one manager will allow his team to WFH as much as they'd like vs others saying you have to take a sick day if you work from home more than once a month, 4. Under stimulating work overall 5. Limited growth potential

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