Save your time. - Customer Service Representative Champ I JCPenney Employee Review

1.0
16 Jul 2017
Recommend
CEO approval
Business outlook

Pros

Nothing, I wouldn't want to go back or even recommend someone to work here.

Cons

Management was a total mess. There is very little structure and the policies that you are obligated to bascially lie to customers in regards to was just unacceptable to me.There's also no work life balance,every week your schedule is different. Their equipment is outdated so you could be in the middle of a call and your whole system will crash.

Explore other reviews about JCPenney

5.0
4 Mar 2026
Recommend
CEO approval
Business outlook

Pros

laid back work environment for a college student

Cons

salary stayed the same throughout the years

5.0
4 Jun 2026
Recommend
CEO approval
Business outlook

Pros

If you like working early morning hours and getting off early in the afternoon (which I do) this is a great part-time job. I was a college student when I worked here so it worked perfectly with my schedule. The pay is pretty decent and the people you work with are friendly.

Cons

Only real downside is that it's retail. You're going to run into some rude customers from time to time. There's always work to do and not enough time given to do it sometimes. But as long as you work hard and managers see that you're trying your best there isn't too much pressure put on you.

See reviews by: Helpful|Rating|Date|All